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FTM 2010 trouble installing

FTM 2010 trouble installing

Posted: 26 Apr 2010 12:38AM GMT
Classification: Query
I'm running Windows 7 and my installation always gets stuck on the Arch de Triumphe jsp during the installation process, i cant figure a way to skip this file... anyone have any ideas?

Re: FTM 2010 trouble installing

Posted: 26 Apr 2010 3:03AM GMT
Classification: Query
cdambrosio,

Are you installing As Administrator? Right clicking on the setup file, and check the Run A Administrator.

Russ

Re: FTM 2010 trouble installing

Posted: 26 Apr 2010 11:44PM GMT
Classification: Query
I purchased FTM today am having exactly the same problem. I am running Windows 7 64 bit

Re: FTM 2010 trouble installing

Posted: 27 Apr 2010 4:44AM GMT
Classification: Query
Me Too! this is very frustrating.....

Re: FTM 2010 trouble installing

Posted: 27 Apr 2010 11:38AM GMT
Classification: Query
bvandersteen,

Please provide some details of EXACTLY what is happening to you.

What is your Anti-Virus software program?

Russ

Re: FTM 2010 trouble installing

Posted: 27 Apr 2010 11:39AM GMT
Classification: Query
Annette,

Please provide some details about what EXACTLY is happening to you.

What is your Anti-Virus program?

What version of Windows are you using?

Are you installing As Administrator?

Russ

Re: FTM 2010 trouble installing

Posted: 27 Apr 2010 12:57PM GMT
Classification: Query
I'm using Microsoft Security Essentilals
Windows 7 64 bit
and running setup.exe from CD as administrator
________________________________
Tried again this morning and install and updates were successful
however I have now received a "FTM has stopped working" error during the conversion of 2008 files to 2010
I will reboot and try again later today

Re: FTM 2010 trouble installing

Posted: 27 Apr 2010 1:11PM GMT
Classification: Query
bvandersteen,

What were you doing when you received that error message?

Russ

Re: FTM 2010 trouble installing

Posted: 27 Apr 2010 9:13PM GMT
Classification: Query
I was finally able to install by copying the files from the disc and installing as administrator from the files locally instead of the disc

Re: FTM 2010 trouble installing

Posted: 28 Apr 2010 12:44AM GMT
Classification: Query
Hi Russ,
I am trying to install FTM 2010 on my new computer. I am using Windows 7 home Premium and have Norton 360 security running.

The installation stalls completely at a point - C:\...\Family Tree Maker 2010\Backgrounds\Arch de Triompne.jpg. It will not cancel or close and the only way I can move on is to eject the disc. I then get an Error 1603 message.

I have read through a number of the solutions offered on this board as well as on other sites but, to an amateur like me, they don't make much sense. Several recommend installing as Administrator but I have not been able to find how to do this. Windows 7 seems very different to XP which was my previous operating system.

thanks
Annette

Annette
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