Ancestry Site Comments - Family History & Genealogy Message Board

Problem with new release of UK Directories

Koromo — 8 Jan 2009 12:34:08 GMT

These new directories are probably great, but I cannot see a single image!

Once again, Ancestry has used badly written code which stops the images from displaying. They've done it before, and corrected it before, so why is it happening now?

I have two Mac computers - one very old, on which it is quite understandable that some webpages don't display correctly; and one only a couple of years old with an up-to-date browser (Firefox). On BOTH machines when viewing an image, I get the navigation bar, etc. at the top of a dreaded blank white page for which Ancestry is renowned ...

... because the browser is doing what Ancestry's programmers have asked it to do - display an image in a 0 pixel x 0 pixel sized box. The source code (javascript) for any of the new UK Directories' images have the variables:

var iw = 0; (image width, I presume)
var ih = 0; (image height)

The source code for census pages, telephone books, BMDs, and other images that DO work have sensible numbers set for those variables, eg.

var iw = 2891;
var ih = 1946;

I believe that different implementations of Javascript behave differently across the various operating systems. Fine! Surely it makes sense to code the pages so the greatest number of subscribers can see the images - otherwise why pay good money for a subscription?

On previous occasions when this error manifested itself, it was not only Mac users who had the problem, but some Windows people as well, but it is immaterial what computer/browser I have. Generally, Ancestry's images do display properly (I'm perfectly happy with the basic viewer) but these new Directories don't display at all.

My Ancestry "experience" is rapidly worsening.

Koromo

PS. Screenshot below is of the 0x0 pixel box which supposedly contains an image!

Re: google Analytics

mbmjlm — 8 Jan 2009 4:47:40 GMT

I have a guestion for those of you who are much more knowledgable than I. I saw the mention of Google Analytics on this forum a couple of days ago. Now I am seeing that come up when a search page on Ancestry is loading Just what is it doing and is that something that I need or is that something I can use adblock on & block. I see that it is a search engine but is it necessary or is it slowing down loading pages. Another thing, I am using adblock when I use Firefox browser but don't know how to configure that for IE or AOL or whether it is possible to do so with those browsers.

25% discount?

xandervan — 8 Jan 2009 4:49:32 GMT

Yesterday's Ancestry Insider blog references "... an e-mail to registered users, Ancestry.com CEO, Tim Sullivan, offered 25% discounts on annual subscriptions"

http://ancestryinsider.blogspot.com/2009/01/ancestrycom-futu...

Anyone else seeing this email and discount offering?

Microsoft Windows

LisaMasters101 — 8 Jan 2009 6:11:43 GMT

Microsoft is stating that theyhave given up on Vista!
they can't get it to work collectly!

New "Windows 7" is coming out to take it's place,
will this affect you?

Could this mean more software upgrades comsumers will have to buy again and again?

Lisa

Slowwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww

Lisamasters150 — 22 Dec 2008 5:41:55 GMT

This website has gotten so slowwwwwwwwwwwwwwwwwwwww

isn't time to upgrade?????????????????

Trial Memberships and Family Trees

bprin454311 — 18 Nov 2008 9:01:20 GMT

Trial memberships are an excellent marketing tool. Allowing a user to try out the site before purchasing a subscription is a great benefit. However, I am of the opinion Ancestry is doing a disservice to both the site and to the trial member by encouraging trees to be started before one becomes a paying subscriber. Should the trial member choose not to subscribe, the information they have entered is lost to them and Ancestry.com is clogged with snippets of orphaned trees.

Ancestry.Com - Major Family Tree Editing Problem

tfreeman119 — 6 Jan 2009 1:42:42 GMT

I am using the current "ancestry.com - Family Tree" program.
I have a distant relative in the family tree that was married and had 6 children. The family tree has been extended down several generations to the present day, complete with extensive personal information/photographs.
However, I have found that 1 of the children is from another husband or was unmarried. How do I de-link the child and all the following generations and link it to the second husband of the wife, so that the other 5 children will show as semi-siblings? I do not want to have to type all the information in again ! !
All help appreciated :-))

Huge number of NARA records missing from Ancestry's versions of dBs

frostfreedet — 8 Jan 2009 3:59:23 GMT

See discussion and further links here:

http://www.geneamusings.com/2009/01/are-imaging-services-mis...

The point is there is practically no quality control, the digital images are being made from microfilm not from originals, and once the digital images are made from microfilm you will no longer be able to get access to the originals.

So don't believe any time you are told that a database is 'complete'.

Good hunting,
Jade

World vs. U.S. Content

gengrl — 8 Jan 2009 3:48:49 GMT

Score as of 12/31/2008: World 545, US 17 ;-)

Just a heads up for anyone who may be counting ... my tabulation of Ancestry New Content for the last 3 months of 2008 is as follows:

World Content - 545 Dbs
U.S. Content - 17 Dbs (not including updates)
U.S. DBs that are improperly classified as World - 4
[anyone feel free to correct the numbers]

Free DBs (World & US) are not included in the above tally because they aren't "paid" content.

While Ancestry may gain more subscribers interested in the more pricey World content subscription, it may loose some of those who are just focused on U.S. research, esp. those who have been researching for a while.

Warning about shoe box

Ostar66 — 4 Nov 2008 4:42:37 GMT

Hello everyone, I just wanted to let you all know that if you are saving records to your shoe box and think they are safe there, they're not. When or if you allow your subscription to expire you will no longer have access to these records, only general information, not the record you save. If you want the records you are paying for you had better save them to your computer because Ancestry will ask you to pay for your shoe box records again! My money and my records are gone. I think this is a really dirty way to do business. Hope this saves someone else from losing it all. Patty

Error processing -- Torzsa und seine Ansiedlung (in German)

JoMac53 — 8 Jan 2009 1:42:49 GMT

Message for staff -- Trying to view this new database posted on 12/31/2008 but keep getting *error processing request* message.

Torzsa und seine Ansiedlung (in German) - Free Index,

Here's How to Build a Winner

xandervan — 6 Jan 2009 6:54:19 GMT

I came across this article written by Mike Elgan, a long-time computer journalist. I urge everyone at Ancestry to read it and provide comment, and I urge everyone dissatisfied with Ancestry's subscription services to read it and realize just how much we are being short-changed by Ancestry's "We Know What Is Best For You" product.

http://www.pcworld.com/businesscenter/article/156305/memo_to...

He describes, better than I could ever express, the exact frustrations I feel towards Ancestry's "product", and the exact goal I believe Ancestry should have towards building a satisfied customer base.

The focal point of the article is this quote: "The real issue is always the user's physiological feeling of being in control."

I am NOT in control of my experience at Ancestry.

Whether it be images that are not available, indexes that are incomplete or scrambled, pages that are slow-loading, ads that are useless or inappropriate, trees that are jumbled, searches that are cumbersome and irrelevant and search results that are at best a crapshoot, technical support that is untrained and uncaring - customer service even less so, message boards that are clunky and inefficient, suggestions that are not acknowledged or acted on, or promises that are made and not kept -

I am not in control of MY Ancestry experience.

U.S. Colored Troops Military Service Records, 1861-1865

ternels — 18 Dec 2008 4:56:18 GMT

I'm a librarian, and my public library subscribes to the Library Edition of Ancestry.

I first noticed problems with the service records on November 13. In most cases I could not see the service file, only a "broken image" icon (small box with red X in it). I reported the problem then and again in early December, but it's still not fixed. Some files are available; more are not.

Could someone check the following name on a personal subscription and let me know if you get the images?? I'd be really grateful.

With the "Exact matches only" box checked, the name is Edward Voorhies. The results show his name was Edward F. Voorhies and his unit was the 29th Connecticut Volunteer Infantry (Colored).

Is anyone aware of other imaged databases where this is happening?

SLOW!!

Bill_Bourbeau — 31 Jan 2008 2:21:41 GMT

Why has Ancestry been so slow the last few weeks?

Images take an eternity to download...sometimes they won't load at all, and it's not a problem on my end.

When's this getting fixed?

Certificate Ripoff Warning!

pjbuk007 — 6 Jan 2009 9:18:19 GMT

How can Ancestry justify this? Is it just an illustration of their totally cynical money-making business model?

http://www.ancestryshop.co.uk/birth_cert.php

They are offering the chance of getting "official" UK BMD certificates on the Ancestry.co.uk site.

£19.99 for delivery in up to 16 days.

£39.99 for express delivery in up to 6 days.

If you order from the official UK GRO site:-

http://www.gro.gov.uk/gro/content/order_certificates/index.a...

It costs you £7.00
Or £23.00 for priority.

This assumes you know the GRO reference, which you do if you have found the index entry on Ancestry.

Caveat Emptor and all that, but many people starting out will go to Ancestry to search and trust that this is the way to get a certificate.

I think this is totally shameless profiteering. What do you think?

Different Enhanced Image Viewer problem w/ Firefox

ker17moh — 6 Jan 2009 9:16:34 GMT

I now use Firefox 3.0.5 with XP.

Before now, I used Firefox 2.x and never had a problem with anything. I have a laptop, and it needed a new wifi card so it got sent in to get repaired. I copied all my files, did a destructive restore, and when I got it back, I reinstalled everything and got the new Firefox 3. Now I have a problem. The Enhanced Image Viewer will not install.

I've read the ancestry help and followed their directions step-by-step. Didn't work.

I've read the message boards and I've read other websites. I tried simply downloading and installing. That doesn't work.

I've tried a manual install and downloaded the zip file with the .dll in it, per ancestry's direction on their help file. That didn't work. I have a fresh system, so I only have one plugin folder. (Should have been fool-proof in my opinion so I was surprised when that didn't work either.)

I've cleared the cashe, cookies, browser history, everything. That didn't work.

When I try the 'click to download and install', everything goes smoothly until its completely finished downloading then I get an error that it "Can't find install script -204".

So now what? The basic image viewer is fine, but if I save anything to my harddrive, its 100% grayscale (I highlight the names of relatives and resave it) which makes highlighting it impossible.

Slow or inaccessable pages on community.ancestry.com

richardodom_1 — 7 Jan 2009 3:11:14 GMT

For some reason pages like: http://community.ancestry.com/profile.aspx?cba=gcoop68 seem to be inaccessable or VERY slow to load over the last few weeks. I tried from 3 different computers using XP and Vista, and IE 7 and 8(beta), and 2 different locations. The page I listed is a good example. Sometimes it loads, most of the time it doesn't. Seems this is a recent problem as a month ago it wasn't an issue.

Need to get a handle ....

PocketOChange — 6 Jan 2009 7:23:00 GMT

I received a personal email this morning from Eric Shoup, in which he tells me that "As the new guy, I need to get a better handle on how Ancestry is perceived by our customers (now and in the past)."

And therein lies the problem.

We've been hand-feeding your "need to know", Ancestry,for years. When you were young we didn't mind preparing your meals and having our fingers nibbled on - you were still learning the ropes. Now you're an adult and we're tired of being bitten every time we try to help.

Time for you to pick up the spoon and feed yourself. Start reading message board threads that contain upwards of 50 responses each. Then move to the high-traffic blog posts. Get your customer service and technical support people to summarize, by topic, the top-50 complaints they have received by mail and phone.

You'll soon have all the information you need to build that better handle you want.

SLOWWWWWWWWW! Slow to renew this year . . .

firimar — 4 Jan 2009 10:15:20 GMT

I'm connected through ancestry USA with a World Deluxe subscription. Having been a subscriber for MANY years (almost since the first), I can honestly say that it's gotten horrendously worse in the last several months. My renewal comes up in a little more than a week, and this is the first time since the beginning that I'm struggling with the renewal. Too much money, when so little loads each hour. I've been sitting here already for several hours again today (I log in almost daily), and the load time has dragged itself down to 30-60 seconds per page. If an individual search has four pages, that means 2-4 minutes just to look through a list of 151-200 names. That means only 15-30 separate searches per hour. And that DOESN'T include looking at any images. THAT is another story completely. We're just talking about looking at the list of names. Hardly worth $300 per year anymore. (It hasn't always been slow like this, either, so they CAN do something to fix this.) I find myself using other sites more and more, and THEY aren't slow at all.

Hope Ancestry is watching threads like these. Researchers will forgive the transcription errors and bad indexing, but SLOWNESS is the unpardonable sin. Too few results for the time invested. Bad business.

The UK board has this same kind of post, so it isn't just one database or time of the day.

P.S. Got a new computer, autoruns cleaned off, super cleaned and tweaked. Actually, tried Vista and XP computers, and the result is the same. Disabled website phishing. You name it. Ancestry is loading SLOWWWWWWWLY, but it probably isn't your system.

why dont Ancestry remove old trees when asked ???????

bruce4313 — 30 Dec 2008 3:15:41 GMT

Time and time again ( feeling a bit like ground hog day!)
Ive asked ancestry to remove this tree;

http://trees.ancestry.co.uk/owt/person.aspx?pid=105222076
It is my tree! click on submitter bruce4313 , it was submitted in 2003 ! and i removed it as its COMPLETLY WRONG !I submitted when i first started to do my research so when i found the mistakes i removed the GEDCOM.
Anyway im fed up of asking Ancestry to remove it .As a paying subscriber and others why pay for WRONG information?
Please Ancestry REMOVE THIS TREE !

Married Twice -- Need Assistance

maternatura_1 — 5 Jan 2009 4:04:59 GMT

I have a situation where someone married into my family and then when the mother died he married his step-daughter. How do I reflect this situation without having to key in this person twice?

Image error

RobinBMc — 2 Jan 2009 5:02:20 GMT

I want to view the original document for this:
http://search.ancestry.com/cgi-bin/sse.dll?ti=0&indiv=tr...

But everytime I try, it gives me an error. I have reported it by going to "Having problems viewing this image?" but this was several days ago. I know I'm being impatient but how long does it usually take to get fixed?

Speaking of trial periods

andyofne1 — 3 Jan 2009 4:13:40 GMT

I only recently signed up... tomorrow is the end of my trail period.

The site performance here has been beyond poor. It's almost unusable at times.

Is this customary?

I don't believe I want to actually pay for this.

Thanks for your input.

DECEPTIVE TRADE PRACTICE

2tankhamun — 2 Jan 2009 9:34:37 GMT

On Dec. 24 signed up for the "FREE 14 day" trial of ancestry.co.uk. Ancestry.com and .co.uk states: "A credit card is required in order to verify that contact information entered on the site is correct...You will not be charged during the initial trial period and you may cancel your membership during the trial period without the risk of being charged."

Well, I'm here to tell you they tried to charge my credit card immediately, for $138+. They tried 7 times. I was alerted by my credit card fraud protection services.

Search problems since November

crisg580 — 3 Jan 2009 3:28:17 GMT

The problem continues with the search engine returning no matches as if the exact match only box was checked. I know there are hundreds of records, I've seen them already, this has been happening since Nov. It is not my computer. I'm paying for this?

Ancestry toolbar

sailortech — 2 Jan 2009 7:00:52 GMT

I've installed the Ancestry toolbar and it doesn't seem to work in a useful way.

Installed it for Firefox 3 and Internet Explorer 7, running Vista Business.

When I try to click on "My Trees" and select one of the listed trees, I get a new tab, and "Cannot display webpage".

The tab "My Quick Links" works, and the Ancestry icon at the far left works. Haven't tried Search or Save.

Is this a config issue? Is this my trying to use it for an undesignated purpuse? or what?

unable to attach image to my tree

autonm — 2 Jan 2009 1:23:19 GMT

Yesterday I quite happily added a few searches as images to my tree. However this morning I have tried to add:

Birth, Marriage & Death > England & Wales, FreeBMD Birth Index: 1837-1983 > 1916 > Q2-Apr-May-Jun > A

The only option I get is save the file to my PC, or save the entry to my showbox. Even after adding it to the shoebox I still dont get the option to save it to my tree.

Templates and Incorrect Language

lucybutko — 28 Dec 2008 5:13:55 GMT

The other night when saving a record to an individual, the template holding the information to be saved was in GERMAN (I think). This has happened just a few times before over several months. I think it also occurred in French.

Not a big problem, but it may be symptomatic of something else going on at Ancestry.com.

Problems???

thebirdman1 — 30 Dec 2008 11:41:35 GMT

Is the .co.uk site working properly?
There have obviously been some changes recently, but now none of the views load correctly and some (for example Pedigree) don't load at all.

Can't download the Image View on Firefox

jane_gilbert — 25 Dec 2008 9:24:59 GMT

I can't download the Image Viewer in Firefox. Here's the sequence of events:

- On the Enhanced Image Viewer Installation screen, I click Download Now

- A warning box comes up that says "Only install add-ons from authors you trust" and I see in the window "Extension Installation (The Generations Newtork)

http://c.mfcreative.com/MFInstall/npImgCtl.xpi

- I click "Install Now"

- The Add-ons window pops up and says

Firefox could not install the file at

http://c.mfcreative.com/MFInstall/npImgCtl.xpi

because: Install script not found
-204

I've cleared my cookies per and downloaded the dll per this page:

http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduse...

OS: Windows XP (up to date)
Browser: Firefox 3.0.5
AV: McAfee
Firewall: Windows

Anyone know what might be going on? This is the problem that has prevented me from using Firefox on the site when accessing records.

Thanks!

Jane

Problems

themarkwell4 — 26 Dec 2008 10:53:12 GMT

I'm not usually one to complain... but I have had an ongoing problem with the search function. I think it is safe to say that this has been going on for at least two weeks, if not longer. For example, I have been trying the Ohio Marriages, 1803- all day and keep getting no records found. I also tried the Iowa 1895 census several times without success. These are just two examples! I'm not computer savy so don't know if the problem is on my end or ancestry.com. This ongoing issue is getting frustrating! I have had a "subscription" for over a year, and it bothers me that I haven't been able to take full advantage of it lately. Thank you for reading (listening).

Malia

Seems we are bit slow at times, here's a way to help

ancestryanne — 23 Dec 2008 7:07:40 GMT

O.K., we know we've been a bit slow at times, and we are looking into it.

In order to help us figure out when, where and how it is happening, if you notice slowness that is making you unhappy, please post the following:

Time of day (with timezone)
Where your computer is
URL
Internet provider
Browser
OS

So, for example, if you were me, and on this page, and this particular page was making me want to throw my computer across the room, I would type:

Time of day: 11:05 AM PST
Location: San Francisco, CA
URL : http://boards.ancestry.com/postmessage.aspx?p=topics.ancestr...
Internet Provider: Comcast
Browser: Firefox 3.0.5
OS: Windows Vista

Bad links

JohnClement — 25 Dec 2008 4:50:09 GMT

I check "Genealogy Databases Posted or Updated Recently" on a daily basis at:

http://www.ancestry.com/search/rectype/recent.aspx

For the past several days, clicking on either of the first two give this:

"Error Processing Request"

and I am unable to connect.

Attaching Census Records etc

JonWicken — 25 Dec 2008 2:33:52 GMT

Ancestry has just changed the process for attaching records to an individual in your tree.

The old method was that when you clicked the "attach to person in your tree" option it took you to a page where you could type in their name to then enable you to select them.

You would just type for, say, John Smith "Jo" in the first name field and "Sm" in the surname field and return to bring up the options.

This old way also kept visible on screen the birth year incase you had several people with the same or similar names.

Now in the past week this has changed and when you select "attach to person in your tree" a pop up box appears. This blocks the personal details so you can't see the name well or year of birth.

Furthermore you have to type in the full first name and then the last name. It all seems to take longer and requires more typing.

Is it just me or this new (supposedly better) version worse than the old version? It certainly is to me and I can't quite believe it is supposed to be an improvement!

enhanced image viewer stopped working

gratop — 22 Dec 2008 4:33:49 GMT

Last week the enhanced viewer stopped working, I am now getting a message that I need to download the enhanced viewer. I re-downloaded the viewer and installed it, but it does not work, I still can only view images with the basic viewer and the message to get the enhanced viewer is taking up valuable real estate on my laptop screen. At the time the browser I was using was Firefox 2, thinking that I needed to upgrade to Firefox 3 to get the viewer to work (should have researched that here first!) I upgraded to ver 3. That did not fix the issue.

I tested the viewer in IE 7 and it did not work there either. I reinstalled the file in the plugins folder for Frefox and that did not fix the issue either.

I'm really frustrated, why would the viewer stop working when it was fine a few days ago? My OS is Windows XP Media Center. It still works fine on my desktop, with Firefox 3 and XP Pro but my database and all my genealogy files are on the laptop so I need to use it on the laptop.

Can anyone help me get the enhanced viewer up and running again please?

New image viewer crashes Firefox

geraldbritton1 — 2 Apr 2007 6:22:59 GMT

I loaded up the new image viewer the other day. Now, firefox crashes about 50% of time when viewing an image, plus I cannot view any image unless I hit "togge full screen"

Home Page Customisation

martinbriscoe57 — 11 Dec 2008 12:06:06 GMT

I see that we can now customise our homepage including having Message Board Favourites there.

One big problem, I have three boards called "General" listed! I think I have commented previously the problem with calling boards by the last field of their title when so many have "General" as the name of that field.

It is not impossible that someone could have every single favourite Message Board listed on the homepage as "General"

MB

Experiencing technical difficulties

smillerlong1 — 17 Dec 2008 4:26:22 GMT

Anyone else experiencing technical difficulties when trying to view your family tree? Or is this just my lucky day.

Ancestry Phone Number 1-800-262-3787

midge1249 — 29 Nov 2008 10:18:46 GMT

This is the phone number to cancel your subscription, but I suggest that we ALL start calling it and demand to speak to a live human being who will address the VERY SERIOUS PROBLEMS they seem to be having with their deteriorating website. Retrieval of a page is getting to be a joke, having to go back and forth until the site will display the requested page is nuts.

Family Tree Removal

patscga — 5 Dec 2008 9:10:10 GMT

Every time I log on someone else's family tree comes up on my home page. Apparently he added me as a "friend" or whatever. I don't want it there. It takes a long time to load. He said he can't remove it. Any help would be greatly appreciated.

1855 IL State Census Cook Co., North Chicago NEEDS FIXING

PriscillaR — 18 Dec 2008 12:55:30 GMT

The images are turned on their side making them useless.

I'm also wondering if this is actually the town of North Chicago, or was it the north side of Chicago?

The town of North Chicago is in Lake Co., IL. Oddly there are no census records for Lake Co., IL in 1855.
How is it an entire county was missing for this census year?

Where Are The US Local Records????

cthomas5 — 2 Dec 2008 7:01:05 GMT

When will Ancestry begin adding US local records instead of the garbage they are adding day after day that no one cares about? Where are the US records???

Contacting people researching same people

martinbriscoe57 — 26 Nov 2008 12:11:47 GMT

I quite often come across some names corrected in census when looking people up. It can be frustrating to know that someone has been looking up the same family but you don't know who they are and have no way of contacting them.

I have wondered whether there could be option to be contacted by someone, you could either have your Ancestry ID visible or invisible and the contact would use the usual Ancestry contact system.

Taking this a step further it would be useful to know if anyone else has attached an individual in the census to their MyFamily tree and again be able to make contact with them.

It can all be get anonymised and often it might just be someone who been a lookup for a third party so not able to help but occasionally a useful contact could be made.

MB

Saving images to pc

sarndra_m — 11 Dec 2008 9:36:17 GMT

Someone said they save to their shoebox and also to their pc.

Thinking this was a brilliant idea I trotted over and can't find the button that lets you download or save to your pc.

Is it a matter of right clicking?

Hoping for a simple procedure here.

Also can I not download the tree I uploaded? Have they stopped all downloading of trees?

Sorry for appearing thick but things are changing so rapidly. I am hurry up so I can slow down.

Married or maiden name?

rjcush — 16 Aug 2008 4:58:09 GMT

A newbie question regarding building the family tree. There seem to be no fields that ask specifically for married and maiden names..,so what goes in the surname field for women? Should I for example enter my mother under her married name or maiden name? I guess it doesn't matter as long as there's consistency, but I'm sure there must be a convention to be followed here. Many thanks.

Ancestry site access to boards changes

PriscillaR — 11 Dec 2008 7:45:44 GMT

I just happened to look at my subscription information & then options offered for the different subscriptions..it appears if I do NOT renew my PAID subscription I will no longer have access to the boards at Ancestry (this is seen under both US & World Subscriptions).
Anybody know anything about this?
Thx, Priscilla

Where is my OFT???????

PennyEves1 — 11 Dec 2008 12:37:33 GMT

Being resistant to change, I'm still updating my family tree in the Online Family Tree system.

Previously, I accessed it via the "My Ancestry" tab - but it's now disappeared and I can't see anywhere else that will take me to my tree.

Many thanks for any help/advice.

Penny

PS If Ancestry changes weren't enough, GR completely changed their website yesterday - am tearing my hair out!

"Unknown Spouse"

wilmeloc65 — 10 Dec 2008 6:57:49 GMT

Help! On my tree, "Unknown Spouse" now shows up where I don't need it!

I have a few ancestors (husband/wife) with the same children between them, yet "Unknown Spouse" is now showing between a known child of the same parents and the remaining known children of the same parents.

What do I need to do to eliminate "Unknown Spouse"?

MyAncestry

martinbriscoe57 — 11 Dec 2008 10:32:36 GMT

What has happened to MyAncestry?

It has disappeared from the menu tab at the top of the page on ancestry.co.uk

Still there on the Help page but clicking it takes you back to the home page

MB

Census "Show Other Relatives"-- broken

sushinutnc — 4 Sep 2008 11:47:01 GMT

Since the recent awful changes made to the Profiles/People pages (no dates on family members being my biggest complaint), I have been unsuccessful in importing an entire family from a census record. Normally, when you click "Show Other Relatives" on a record, it will attempt to match the family members in the record with the ones you already have in your family. Sure, this function isn't foolproof (and could be GREATLY improved), but it has been VERY BAD since the recent changes. It'll miss virtual perfect matches for siblings. It also says "Other Children of [name here] (unknown spouse)"-- meaning it doesn't know the spouse from the record. This was never a problem before.

BTW, I emailed Tech Support on the People page problem, and it said they are experiencing unusually high volumes of emails. LOL I BET!

I suspect they don't even monitor these boards. PLEASE EMAIL TECH SUPPORT if you have problems. Maybe it'll get someone's attention.

Help (upper right) - > Email Ancestry Support (2nd tab)

Everything has been removed from your page.

fuschia07 — 12 Nov 2008 11:07:24 GMT

I just went to my Home page and it's empty except for this message:

Everything has been removed
from your page.
To add items, please click the
“Customize your homepage” button. You can find this button
near the upper-right corner of your page.

All my saved links are gone, everything! I already had customized my page a week ago. And the Home page was looking OK earlier today. Has anyone else noticed this?

Online Family Tree Question

doowrehs — 3 Dec 2008 9:08:39 GMT

Does anyone know if there is a way to note illegitimate birth? I see only the "add a husband" option, but obviously an illegitimate birth would not have a marriage preceding it. Suggestions?

PRIVATE TREES ARE NOT PRIVATE

JonWicken — 4 Dec 2008 10:28:19 GMT

When I started my family tree on ancestry I set it to private from the outset. I did this as firstly I wanted people with a connection to get in touch, and also because I wanted to upload personal photographs and letters which are in my possession or have been given to me.

However when there is someone interested or who contacts me, I then invite them to view my private tree on ancestry. I was always happy to share my content and research in this private capacity.

However it has just been brought to my attention that various personal photographs I have uploaded to my private tree have appeared in other peoples trees on ancestry. And what is more is that they have been able to add them without my permission being asked.

I am appalled to find that ancestry allows items in a private tree to be added to public trees if they have been invited to view my tree.

I am completely disgusted about this as it now means personal photographs and documents relating to my family which ancestry had led me to believe would remain private are now in searchable databases on their website.

It seems that the only way to keep private things private is to not invite anyone to your tree. This is not something I was ever made aware of.

I really am upset and horrified by this as had I known I would never have uploaded many personal images to the site. Now there seems no way to avoid this happening and I have had to delete all those I have been in touch with from having access to my tree.

Furthermore my tree has over 1000 images, 150 stories or will/document transcriptions and 4600 people attached. This has been researched over a period of twelve years and I am very annoyed that all my work and effort can be duplicated at the click of a finger to someone elses tree and made public without any acknowledgment to me or request to use my information.

Why should all the time, effort and hundreds of pounds worth of expenses made during in my research be able to be added to ancestry in this way? The Generations Network has effectively stolen my own work for use on their payable website.

I have since read the privacy statement which does not address this matter at all and so I cannot see where a disclaimer might be in regards to this.

I have sent an email to ancestry support but unsurprisingly have had no reply. I have left a message on the UK contact number and am waiting to hear back. I am currently looking at what other avenues I can persue in regards to this matter.

I believe this is a gross betrayal of trust on the part of ancestry.com and The Generations Network and am utterly disappointed, frustrated and very angry.

Since the "Ancestry.com is deteriorating" thread has been hijacked . . .

BobNY — 8 Dec 2008 5:52:14 GMT

Back to finding someone in management who cares about our problems.

Might I suggest the folks who put up $300 million to buy this piece of garbage and are running it into the ground to make a quick buck.

Start with the dealmaker and TGN board member Victor E. Parker.

vic@spectrumequity.com

Manually searching BMD

sarndra_m — 8 Dec 2008 11:48:15 GMT

I used to be able to go into BMD and stipulate a year and a quarter. Then choose a surname initial and go from there. Like seeing the images.

What the heck has changed. Now I can't do that anymore and just keep chugging around in a circle. When I input a name and year that I know for sure is accurate it comes up with every other year and surname bar the ones I am searching for.

I am searching in births 1984 until 2005.

Can someone please tell me how we now search these records manually. Or look at the original images of these. Short of traveling to England of course.

The Help Section is broken, How do I merge two trees??

nikneven — 8 Dec 2008 4:48:45 GMT

As a online member, I uploaded some GEDCOM files I had, and they became separate trees. How do I merge them with my main tree? I tried the help section, but I cant seem to get past the first page, and it is possible the worst organized help section I have every encountered.

Ancestry.com is deteriorating into a garbage site

midge1249 — 27 Nov 2008 10:19:30 GMT

I STRONGLY suggest that if Ancestry wants to remain a viable genealogy site, it invest in a PROFESSIONAL-QUALITY server such as that used by EBAY or AMAZON. This must now be the SLOWEST SITE on the internet, and to think I used to recommend this subscription. No more. It is taking FOREVER to load a page. IT IS PARTICULARLY HORRENDOUS ON HOLIDAYS when MOST OF US have the time to work online at our genealogy.

SHAME ON ANCESTRY.COM. If this is the best it can offer its customers, then I hope that another outfit who can keep up with the times and who shows a little more concern and professionalism towards its customers, starts up a bigger and better site where its customers don't have to waste time complaing over and over and over and over and over again. Really deteriorated over the past 5 years and become amateurish in the extreme.

Where is the Content Submission Agreement?

JoMac53 — 6 Dec 2008 4:39:31 GMT

Does anyone know where I can find the Content Submission Agreement?

Ancestry should have a search function to search their own site not just for searching records.

Thanks.
Jo

Ancestry's Record Updates

TimWilson20 — 5 Dec 2008 6:48:03 GMT

What on earth is all that crap? If I want to read someone's biography or letters I'll go to a library.
As mentioned in earlier threads on this board, I too am having trouble accessing records. I mean for crying out loud, I do a search for Michaud in Canada and am told there are none nor have there ever been any Michaud's in Canada. Just yesterday there were tens of thousands of them. This is ridiculous. Please lose the damn ads ancestry. It slows down your site to a crawl!

Search isn't working

dahawver — 4 Oct 2007 2:23:27 GMT

I just tried a search for a family name on the Shelby County Ohio board and it missed some entries.

Hampden county Massachusetts

carol santos — 4 Dec 2008 5:59:01 GMT

What happened to this board? Why was it deleted?

Problems updating my Online Family Tree

PennyEves1 — 4 Dec 2008 12:10:00 GMT

After entering new data into my Online Family Tree, the updating by Ancestry seems very hit and miss - sometimes within a day or two, or sometimes longer (my last update was on 27th November and it's still not there!).

Yes, I know OFT is very antiquated, but I want to get all my major updating done on the programme that I'm familiar with before pressing the "dreaded button" to transfer to AMTs.

Any advice would be appreciated.

Many thanks.

Penny

can my photos and documents be seen?

crisg580 — 5 Jul 2008 10:56:58 GMT

If I make my tree public can everyone see the documents and photos I've uploaded?

OPEN LETTER TO ANCESTRY.COM

midge1249 — 2 Dec 2008 9:04:49 GMT

I sent the following to:

clydiksen@tgn.com

and to

kfreestone@tgn.com

Might I suggest you do something along the same lines if you are as frustrated as I am.
_______________________________________

Gentlemen;

Might I suggest you peruse the comments on your "Community" Site under the heading "Ancestry Site Comments", both the "Ancestry.com is deteriorating into a garbage site" and "Unable to retrieve records". If this were my company and I had so much bad press going around, seemingly unaddressed adequately by the management, I would either be out of business or get rid of the personnel not doing their job. Your business has deteriorated. We all notice it and for years now have received little useful feedback from you as to what the problem seems to be. And the problem is most decidedly Ancestry.com. For those such as myself, who have been clients for a decade, it is downheartening to see that what was once an efficient and progressive business has allowed itself to become so self-absorbed to the point of ignoring its bread and butter - its paying customers.

Your company has major technical problems. Address them and stop the continued nonsense of blaming everyone's computer for what is quite clearly a failing of your system. Continued disregarding of this increasing problem will cost you enormously in the long run. Surely there must be someone savvy enough to realize this simple fact.

Ancestry needs serious improvements

ycaso77 — 26 Nov 2008 4:30:49 GMT

Ancestry needs serious improvements in thier server/IT department. To get to this page took almost 8 minutes, I thought someone has switched my modem for a 56k. Also I sign in and go to my community home page and cannot select anything, but I sign out and try it again and everything is available as an unregistered user. Constant error messages, unable to view page messages, simply blank screens, error processing requests, its maddening. And never mind how slow the site is, to simply add a record can take up to three minutes the past couple of days. Click and wait, click and wait, and wait and wait. If it was a once in a while occurence I wouldn't mind, but several times a week? I joined Ancestry and pay a good bit of money for access to the records available. I've done ping tests, line tests, and every other test I can think of. No problems with web sites except Ancestry. Ancestry is supposed to make our genaology research easier, not frustrating to the point you simply shut it down and give up.

Longer Names

JonWicken — 4 Nov 2008 9:18:54 GMT

There have been changes on ancestry again last week which now means if you have a longer surname it does not show the full first name at the top of their profile page.

This is ridiculous as now the profile headers can just show initials rather than the full name. Middle names are also shortened to an initial or omitted altogether. Is this permanent?

Also I have said on the surveys that we are asked to fill out from time to time why the children field cannot be altered. If someone has a longer surname then their name on their parents page can't even be read as it is just an initial.

Does anyone else find this annoying?

Accents (French, German, etc.) on Names

garnetquigley — 27 Oct 2008 2:21:57 GMT

I have not added accents myself as I have little or no familiarity in doing so. But I am having a significant problem in my Ancestry tree with accented names that I have imported from other trees or cut and pasted from other sources. When I try a name search within my tree it will not find names containing accents except when I enter only the beginning letters of the given and/or surnames that do not have an accent. For example I have a Félicité Germain whose given name has been imported with an acute accent over both "e" letters. If I search on Felicite Germain without the accents I get no hit. If I search on Germain with Fe as the given part of the name I still get no hit. Only when I search on Germain using only the letter F for the given name will I get the hit, along with all the other F Germains in my tree. It is even worse when the accents are near the front of a surname, such as having to search on everyone whose surname begins with the letter B because the name was captured with a German accent over the second letter of the surname. Manually removing the accents is not only time consuming but it is also an affront to the culture and language of the person in the tree for whom the accents were a part of their identity when they were alive. Is there not some way that when the Ancestry user is operating in English that the search engine within the user's tree will focus only on the letters and not the accents?

Ancestry Response to OPEN LETTER TO ANCESTRY.COM

midge1249 — 3 Dec 2008 8:36:24 GMT

This was received today, 3 Dec 2008, by me from Kenny Freestone. Let us hope they are people of their word. Please, keep on sending them emails at the 2 posted addresses. It seems that mass harassment is the only thing to gain attention. (and hopefully some action)
______________________________

Hi (my name),

We absolutely will fix this. We’re working on it, and apologize for the frustration you’ve experienced.

Thanks for your email.

Kenny

Ancestry.co.uk - too slow

Joy_Conway — 3 Dec 2008 5:54:34 GMT

Really fed up with ancestry.co.uk. This must be the slowest site that I use. It is independent of the computer I use or the server. This is an ancestry.co.uk web site issue. It takes 20-30 sec for each page to come up, at least. Some pages have taken over a minute.

I don't regard this as godd value for money.

Unable to retrieve records

casrhinos — 14 Nov 2008 9:13:27 GMT

BMDs - 1837 to 1983
When I enter a valid name, period and year and press Search I continually get the following message displayed above my inputs:
Your Search for Person returned no matches
You searched for Person died in XXXX
See attached screenshot
As it states "Person" I would assume that the Last Name I'm entering is not being transmitted to the server.
I've entered a valid name date etc to prove it's not working

This has been happening for 3 days now on Births, Marriages and Deaths and a message to Ancestry has gone unanswered.

Anyone else experiencing the same?

Where Are The US Local Records????

cthomas5 — 2 Dec 2008 7:04:26 GMT

When will Ancestry begin to post US local records instead of the garbage they are adding day after day that next to no one cares about? The cost to belong to this site is way too expensive to not be able to access new US records for months and months at a time.

Ancestry need to update One world tree !

bruce4313 — 28 Nov 2008 7:18:13 GMT

Being green behind the ears
I submitted this Gedcom in 2003 , the link is below if you click onto the submitter on the one world tree you will find the submitter is bruce4313 – this is me.

http://awtc.ancestry.com/cgi-bin/igm.cgi?op=GET&db=:2431...

basically i removed the Gedcom due to masses of errors a couple of years ago but some how Ancestry have kept the data and its still on one world tree !

Anyone else who has these name in thier tree have copied from my Wrong 2003 Gedcom , which the link is above.
I am not Ancestry to remove thier trees just this one world tree that links to me. If other users have not researched and just copied like many do on this site - its their problem.

All I want is for Ancestry to fix the flaws, there is no way other than through administration to remove this one world tree . Why can’t Ancestry do this????????
Ive recieved fob off after fob off .
How can Ancestry let people subscribe to Wrong data?
I keep hoping that Ancestry will care enough to fix this problems this year. I wish they would respect the wishes of long term clients in this matter. Removal and updating of false or otherwise outdated and useless information .I am the submitter I am sick of emailing , writing to Utah also generation networks telling them this one world tree is completley wrong the information is incorrect. Im sick of getting emails regarding this Wrong Tree too! .
I have in November submitted a new tree and wish they would please remove this one world tree .
Come on Ancestry for pitys sake.

Can't access public trees

yaablett — 18 Nov 2008 8:53:58 GMT

Hi, I've been away from the ancestry.com website for maybe 9 months and have found now that I'm trying to use it again that whenever I click on a link to a public family tree I'm taken to the subscription page, and am unable to view the tree unless I pay up (as opposed to being a non-finanical member).

Maybe I'm going crazy, but I could've sworn that previously I could access public trees without paying to join. Is this a new thing or am I experiencing a bug?

Cheers

Aaron

Problems for Family Members trying to view my tree

spandjr — 28 Nov 2008 7:02:25 GMT

I've recently invited a family member in the States to view my tree. Is this still possible under the reformed regime? The subscription page keeps loading at every attempt he makes to access the information I'd like him to see. Does the status "registered guest" still exist?

Please help! This is infuriating. (I've emailed Rech support but no reply yet)

I canceled before the free trial was up and was still charged!

barneypen — 22 Nov 2008 1:57:27 GMT

I canceled my free trial the day before it was up and was told I could still use it free until the next day....My bank was still charged for the membership....anyone else having this happen to them?

Your thoughts about Online Family Tree

genealogy_man — 3 Oct 2007 3:29:48 GMT

Hi all. I'm a product manager at Ancestry.com. Lately we've been thinking about the role of Online Family Tree (OFT) and the considerable overlap between OFT and Member Trees. We're wanting to help people using OFT move over to the Member Trees system, which offers a lot of new features and benefits, such as Ancestry Hints, the ability to add photos and stories, etc.

In addition to the benefits of Member Trees, we're finding OFT, which I believe was created in 1999, to be increasingly difficult to maintain and support. (1999 was practically eons ago in this internet age.) At some point it will likely need to be retired.

What do you see as the main benefits of OFT? Do you use OFT? If so, why? What would be your feelings about using Member Trees instead? Which would you recommend to a friend who is just entering the hobby? Why?

I'd love to hear your thoughts.

If you prefer to send me an email with your thoughts, please do: kfreestone@tgn.com

Many thanks,

Kenny Freestone
Ancestry.com Product Manager

Commas in Location Fields

garnetquigley — 14 Nov 2008 5:56:06 GMT

Does anyone know why extra commas appear in location fields for births, deaths and marriages across many of the Ancestry trees? For example: ,,,Scotland or Deluth,,Michigan or ,Saskatoon,,Saskatchewan,Canada. Are the additional or misplaced commas just hiccups between the website and computer software being used when uploading or downloading geds? Or do they have some kind of significance besides significantly annoying me :o)

Problems With One World Tree?

brianp101 — 13 Nov 2008 5:40:09 GMT

Every time I click on a search result on One World Tree I get this message:

"This person does not exist in the OneWorldTree®"

Well, they all existed two nights ago. Is anyone else having any problems or know what is going on?

33% subscription price rise!

DeborahW26 — 22 Aug 2008 8:34:58 GMT

I received a message this week reminding me that my annual sub is about to expire and informing me that the current packages are being changed to some new ones. I currently pay about £80 per year, but in order to get the same service it looks as though I'd need to pay £107.40 This is ridiculous; has anyone else noticed this or have I got this wrong?

I wrote to Ancestry about this but have received no reply ...

DW

Maintenance Timetable?

John Tinker — 12 Feb 2006 9:57:24 GMT

Hi

Does anyone know if there is somewhere on Ancestry that states when the site is likely to offline for maintenance.

Ancestry is a globally used site so it would be great to know when its going to be unavailable as overnight in the US is morning in the UK and consequently a good time to use it.

thanks

The irrelevance of Search Engine results, the boos of the crowd

frostfreedet — 18 Nov 2008 6:04:03 GMT

I just received a 'Tree Notification' that Ancestry had found a record possibly relating to my Tree.

I set up this tree three months ago for the sole purpose of minimizing the size of the Tree box on the Revised Home Page With Immovable Advertisement.

It has exactly two persons, both completely fictional, and with no dates or places given.

And what was this valuable Record? An entry in the 1920 US Census!

So why did it take three months to find the Census entry?

On what grounds, with no date given in the Tree, did Ancestry's Search Engine conclude that this 1920 US Census entry could be pertinent?

Possibly on the same grounds that the New Fuzzy Search Interface comes up with thousands of erroneous post-1870 US Census results for a person who died in 1816 (date given in search data). Not to mention the thousands of totally irrelevant 19th-century immigration records for this same person who was b. and died in the USA (places given in search data). Nor to even think about the thousans of irrelevant entries in BMD records for England and Wales for the same person. *And* fails to locate the single 1810 US Census entry that could really pertain to this person.

Good grief.

Weird "hit" responses

varecia — 15 Nov 2008 6:29:36 GMT

When I run Jeremiah Burbage on rootsweb.com it returns a page that shows me :"View 18 additional hits for JEREMIAH BURBAGE at Ancestry.com", click on that and it yields 2 hits:
Birth, Marriage & Death 1
1 Yorkshire, England: Parish Records
Stories, Memories & Histories 1
1 Index to the wills and administrations proved and granted in the Archdeaconry Court of Leicester, 1660-1750 : and in the peculi " (I guess somebody stole the other 16 hits)

Run Jeremiah Burbage on the ancestry.com search page with the find exact matches checked and it gives back
"Yorkshire, England: Parish Records " - 1 hit

This is very strange. I thought rootsweb and ancestry were siblings, if they are ancestry is doing something strange or rootsweb is doing something strange. I'm really curious about those missing 16 hits.

Ancestry My Message

gem5955 — 17 Nov 2008 3:17:12 GMT

Hi,
For several days I haven't gotten my daily message from Ancestry containing all of my "alerts". Has anyone else had this problem?

This morning, Monday, I also didn't get Juliana Smith's weekly newsletter.

Ellen

Popup ads and advertising on Ancestry

brianscook1961 — 5 Nov 2008 11:30:22 GMT

I love Ancestry, but since a couple of days ago, I have been seeing ads and popup ads on the site, and they are built in to the page when they are not the pop-up version, so I know they are put there on purpose by ancestry.com.

Is anyone else surprised or unhappy that we pay good money for this site just to see ads

Don't get me wrong, I do love the site, and I do NOT mind them advertising their own software and goods from their store, but this was a Blockbuster Video site ad!!

Anyone else have a thought?

cannot upload new tree

csbk194 — 14 Nov 2008 10:01:58 GMT

I have been trying for 2 days to upload a new tree without success, the file appears to get as far as being uploaded then everything stops and message on screen says do not leave this page and nothing else happens! Is anyone else having this very annoying problem?

Shoebox = Trash can?

sbgjs — 13 Nov 2008 9:24:21 GMT

My Shoebox seems to have mysteriously emptied all by itself!

I shan't be using that 'function' again. New surprises every day!

1880 Census Record attaching to the Death entry

AndreaRaum1959 — 14 Nov 2008 5:14:09 GMT

I have a 1880 census record that keeps attaching to the Death entry in my tree. It will not create a new RESIDENCE entry. What is wrong? It is in the HOOE FAMILY TREE and the person is Mary Elizabeth Schoonover (1871).

Ancestry excessively slow

ycaso77 — 11 Nov 2008 8:04:24 GMT

Again the Ancestry seems to be suffering from the excessively slow download problem. I've tried 5 time simply open a WW 1 Medal Index Card, each time it took over a minute and a half , and then received an "error processing request" message. Gave up on that after wasting several minutes. Tried to open another document and while waiting for ancestry was literally able to make myself a coffee while waiting for it to open. So all in all 45 minutes with not one useful thing accomplished on Ancestry. This happens intemittently at least once a week. With the new commercials on TV, maybe Ancestry can work on the servers before even more new customers are sucked in.

tree overlay

cmgrantham — 11 Nov 2008 4:20:47 GMT

I'm brand new to this site and am within my 14 day trial period, but I haven't found any way to see if my tree overlaps existing trees. Does this site not do that? If it does, can anyone point me in the right direction? Also, is there a way to search existing trees? Thanks.

FOREIGN DATABASES

boots22 — 10 Nov 2008 1:25:11 GMT

I understand the need to add them to the site. However, from all that is being added it appears they should have been added a few at the time during the past years. Why not continue to add some United States information as you add these foreign databases. Ancestry.com give us an answer as to when we might expect more United States databases.

Splitting a Family Tree

ChavaClements — 9 Mar 2007 3:47:42 GMT

Is there some way to split a family tree? I'd like to move my husband's family into its own tree. Is there a way to do this without having to start all over again? Is this even the right board for such questions? I hope so! :) Thanks.

Invalid or unauthorized input detected

dyesboy — 22 Aug 2008 2:32:38 GMT

Trying to change a date of birth. Receive message "invalid or unauthorized input has been detected" Talked to a customer rep who tried to do input and received same message. Was to investigate it. This was at end of July - still have the same issue.

Others receiving this same error message?

UK Incoming Passengers

Mardell_G — 7 Nov 2008 1:38:05 GMT

I found a Caroline Torrance listed in the UK Incoming Passengers database index at home. When I went to the library to use their computer, I could not find her name. Is there a difference between home programs and the library programs? thank you.

Site Addition Updates?

madelson1 — 7 Nov 2008 6:14:11 GMT

Is anyone receiving these by email as new content is added? I haven't gotten an update in what feels like several weeks now. Thanks.

How do I add a child when no marriage was involved.

esac17 — 26 Feb 2008 8:30:41 GMT

I have some descendants who were not married, and had children. They never got married. I do not think it is right to register them as "husband and wife" or "spouse" just to add their children. What do I do ?

Having trouble with the search in message boards

lauraannnelson1 — 5 Nov 2008 7:08:06 GMT

Is anyone else having trouble with the search in the message boards? Mine has not been working for the past two days.

For example, when I search the Texas Co., Mo board for "Jones," the results I receive are NOT Jones. I received 65 "matches" some of which were: of, with, actually, any, the home of Mahala Irvin. This family is next, etc...

I have tried searching other boards, including this one, all to no avail.
I hope this is a temporary glitch?

Shocked a bit by ads on Ancestry

buckbre — 27 Oct 2008 12:41:29 GMT

Log into Ancestry tonight and what is there? Ads about penis enlargement, including one with a woman putting her hand in a mans underwear.

Slightly inappropriate. I'm a big girl, but ads concerning penis enlargement..I don't think belong on this site.

Can't view images at all - new image viewer download won't install

beery11 — 26 Apr 2008 1:32:44 GMT

The new image viewer won't load - it just keeps popping up every second but it doesn't give me chance to click on it before it disappears and then appears again. Is anyone else experiencing this issue?

Also, there's no way to work around it - if you can't load the new image viewer there's no way to use the old version.

Honestly, in the past few days I've had nothing but trouble from ancestry.com's service. I'm thinking that I might end my subscription for a while - I don't see why I should pay to beta test this stuff.

Why, Why, Why?

crisg580 — 5 Nov 2008 5:52:26 GMT

I just uploaded one of my trees and they've changed things again. It is maddeningly frustrating. Dates are now all in numbers, Bef, Aft and Abt are spelled out, this is a nightmare!

Can't attach BMD records to my Online Tree

ncondon182 — 31 Oct 2008 11:41:42 GMT

I don't seem to be able to attach birth, marriage or death records to my Online Family Tree - when I view the results, I can save either to my shoebox or to my computer, but not to my Tree.

I have no problem saving census records to my Tree so not sure why the option is missing on the BMD records - can anyone help?

Thanks!